MyAster

If you live in one of our homes, our online portal - MyAster - contains useful services, information, downloads and advice. The links below will take you through to your customer account.

Make a payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

Pay rent

Update my Details

Let us know about any changes to the information we hold about you, such as payment details or a change of name.

Update

Log a repair

If you wish to log a non-emergency repair, you can let us know quickly here without having to call or email.

repairs

Create an account

We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account

New account

2021/22

Customer Annual Report

Our customer annual report is designed to give you an overview of our performance on areas that matter to you. We’ve included an update on what we’re doing to support our customers and local communities as well as statistics on repairs and anti-social behaviour.

View report Infographic

Right to Buy

Changes to the Right to Buy scheme (RTB) have been proposed by the government (9 June 2022).

Find out how this affects you:

Info for Rental Customers Info for Leaseholders

Support for Ukraine

As events continue to unfold following the Russian invasion of Ukraine, we’ll do as much as we can to support those affected at this time of crisis.

Find out more

Surveying our homes

We’ve launched an ambitious project to survey all our homes by autumn 2022.

If you rent your home from us, you’ll soon be visited by a registered surveyor from Aster or Savills to survey your home. All surveyors will carry a valid form of ID. We’ve answered your questions about the project below, but if you have any further questions, please contact us on 0333 400 8222.

Surveying your home Frequently asked questions

Shared ownership

Looking to buy your own home?

Let’s face it, getting on the property ladder isn’t getting any easier is it? Saving for a large deposit and even getting accepted for a mortgage that’s enough to buy the home you want could be pie in the sky, right?

Enter - Shared Ownership, the property ladder buying solution. You find a home with a Shared Ownership purchase option and you buy a share (from 25% to 75%) making it affordable.

Shared Ownership

Aster Foundation

The Aster Foundation was created by us to give something back. It’s the work we choose to do over and above our landlord and development activities.

We know we can make the most difference to our customers and local people by helping them to discover and grow their digital skills, supporting individuals through financial challenges, building employability and inspiring pride across our communities.